1. Use of the website

The website may only be used for lawful and personal purposes. You may not attempt to disrupt the website, gain unauthorized access to its systems, or copy and commercially exploit its content without written permission from Ropel.

2. Products and information

We make reasonable efforts to display product images, descriptions, sizes, and prices accurately. Colors may appear slightly different depending on your screen and lighting conditions.

Product availability and quantities may change. We may update information or correct obvious errors when discovered.

3. Orders and acceptance

Submitting an order does not automatically mean it has been accepted. An order becomes confirmed after we review the details, confirm availability, and send an order confirmation or begin preparing it.

We may contact you to verify an order, or cancel it due to pricing errors, unavailable stock, suspected misuse, or incorrect customer details. Any collected payment for a cancelled order will be handled through the original payment method where applicable.

4. Prices and payment

The price shown at the time of order applies unless there is an obvious error. Shipping charges and any other applicable fees will be shown before final checkout.

You must provide accurate and authorized payment information. Payments may be processed by independent payment providers under their own terms and privacy policies.

5. Shipping and delivery

Delivery times are estimates and may be affected by the destination, order volume, courier performance, or circumstances outside our reasonable control. Please ensure that your name, phone number, and address are correct.

6. Returns and exchanges

Returns and exchanges are subject to the conditions, time limits, and exclusions stated in our published return and exchange policy.

Keep the order invoice and original packaging, and do not use, wash, alter, or damage the item if you intend to request a return or exchange.

7. Intellectual property

The Ropel name, logo, photography, text, design, graphics, and other website content are owned by Ropel or used with permission. They may not be copied, republished, or modified without written authorization.

8. Limitation of liability

We work to keep the website available and secure, but temporary interruptions or technical errors may occur. We are not responsible for delays or failure caused directly by circumstances outside our reasonable control.

9. Changes to these terms

We may update these terms when our services or policies change. The version published on the website applies from its stated update date.

10. Governing law and contact

These terms are governed by the applicable laws of the Arab Republic of Egypt. We will try to resolve any dispute amicably before referring it to the competent authorities.